Minecraft HostingIf you need to cancel your MintServers Minecraft service, it's important to know the steps to protect your data and understand the process. This guide provides a complete walkthrough, from backing up your essential files to submitting the cancellation request through the client dashboard, ensuring a smooth process.
Important: Before You Cancel
Before proceeding, take a moment to secure your data and consider your options.
- Backup Your Data: This is the most critical step. All server data is permanently deleted 30 days after cancellation. Use the Game Panel to create a backup and download your files. Be sure to save your world files, player data, configs, and any custom mods or plugins.
- Consider Alternatives: If you're running into technical trouble, performance issues, or have billing questions, our 24/7 support team may be able to help solve the problem without needing to cancel.
How to Cancel Your Service
The cancellation process is handled directly through your MintServers dashboard.
- Navigate to Your Service: Log into your account at MintServers Dashboard and select the server you wish to cancel. Click the "Manage" button to proceed.
- Request Cancellation: In the management area, click the "Cancel" button.
- Choose Cancellation Type & Confirm:
- You will be asked to choose when the cancellation takes effect.
- Cancel at end of term: Your server remains active until your current billing period ends.
- Cancel immediately: Your service will be cancelled within 24 hours, and all data will be deleted right away.
- Provide a reason (optional) and click "CANCEL NOW" to finalize the request. You will receive a confirmation email.
Important Policies and Information
- Refund Policy: Refunds are only available within 24 hours of the initial purchase. Renewal payments are non-refundable.
- Resuming Service: If you submit a cancellation request for the end of your term and change your mind, you can learn how to undo it. Learn here
- Data Deletion: Remember, choosing "Cancel immediately" results in immediate data deletion, while "Cancel at end of term" deletes data 30 days after the service expires.
Need Help?
Our support team is available 24/7 to assist you with:
- Backup assistance
- Technical issues
- Billing questions
- Service optimization
Join our Discord Support Server for immediate assistance.
Conclusion
We understand that circumstances change, and we're here to make the cancellation process as smooth as possible. Remember to backup your data and consider reaching out to our support team if you're experiencing any issues - we might be able to help! If you decide to return in the future, we'll be happy to assist you in setting up a new server.