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MintServers Terms of Service

1. Service Description

MintServers, operated by MB Advancade (hereafter referred to as "we," "us," or "our"), is a Minecraft server hosting service registered in Lithuania. We provide customers (hereafter referred to as "you" or "your") with the infrastructure and tools to run Game servers.

2. Acceptance of Terms

By accessing or using MintServers, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

3. User Responsibilities

  1. Compliance: You must comply with Minecraft's End User License Agreement and all applicable local, state, national, and international laws and regulations.
  2. Content Management: You are solely responsible for the content, management, and use of your Minecraft server. This includes ensuring that all content, mods, and plugins do not infringe on any intellectual property rights or violate any laws.
  3. Account Security: You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.
  4. Backups: While we may provide backup services, you are ultimately responsible for backing up your server data.
  5. Age Requirement:
    • Users must be at least 16 years old to purchase and manage services
    • Users under 18 must have parental consent

4. Service Availability and Performance

  1. Uptime: We strive to maintain a high level of service availability but do not guarantee 100% uptime. Scheduled maintenance will be communicated in advance whenever possible.
  2. Performance: Server performance may vary based on factors such as server load, installed mods, and plugins. We do not guarantee specific performance metrics.
  3. Resource Usage Policy:
    • "unmetered storage" is subject to a fair usage policy. Accounts exceeding 100GB of storage may be flagged for review.
    • Excessive usage that impacts server performance or other users' experience may result in additional charges, service limitations, or account suspension.
    • RAM usage must not exceed the purchased plan limits
    • Backups are retained for 7 days after creation
  4. Backups ignore the following files:
    • Dynmap
    • mcmmo_data
    • .log files and anything ending in .log i.e. log.gz
    • .tar
    • Backup/MineBackup folders
    • .sql
    • Block logging data such as CoreProtect
    • .zip files in the root directory
  5. Hardware Specifications:
    • We advertise our services using representative hardware specifications that reflect the performance level of our infrastructure
    • Actual hardware may vary but will maintain similar or better performance levels
    • References to specific CPU models are for performance indication only
    • We reserve the right to upgrade or modify hardware configurations while maintaining comparable performance levels
  6. DDoS Protection:
    • We provide DDoS mitigation as part of our service
    • Protection capabilities and methods may vary
    • We reserve the right to modify protection methods to maintain service stability

5. Payment and Billing

  1. Fees: All fees are due in advance for the selected service period. Current pricing is available on our website.
  2. Payment Methods: We accept Tebex.
  3. Auto-Renewal: Services are set to auto-renew by default. You may disable this in your account settings.
  4. Late Payments: We reserve the right to suspend or terminate services for non-payment. A reactivation fee may apply for suspended accounts.
  5. Tebex Partnership: We partner with Tebex Limited (www.tebex.io) as our official merchant. All purchases must be made through Tebex as our licensed reseller. You must agree to Tebex's terms (https://checkout.tebex.io/terms). For purchase queries, refunds, or billing issues, contact Tebex support first at https://www.tebex.io/contact/checkout.

6. Refunds and Cancellations

  1. Refund Policy: Refunds may be issued on a case-by-case basis at our discretion, typically for service outages exceeding 24 consecutive hours caused by factors within our control. Refunds are not available for issues caused by user actions (e.g., misconfigurations or excessive resource usage) or third-party software/plugins.
  2. Cancellation: You may cancel your service at any time through your account dashboard. No refunds will be issued for partial months of service.

7. Prohibited Activities

You are strictly prohibited from using our services for:

  1. Hosting or distributing illegal content, including but not limited to copyrighted material, malware, or content that promotes illegal activities.
  2. Circumventing or attempting to breach any of our systems or security measures.
  3. Sending unsolicited email (spam) or engaging in any form of harassment.
  4. Reselling our services without our express written permission.
  5. Exceeding agreed-upon resource limits or engaging in activities that negatively impact other users.
  6. Using servers for purposes other than running a Minecraft server (e.g., running custom server jars designed to act as virtual private servers (VPS) or hosting unrelated applications).
  7. Running servers that promote hate speech, harassment, discrimination, or violate Mojang's End User License Agreement (EULA).

8. Data Privacy and Protection

  1. Data Collection: We collect and process personal data as outlined in our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR) and Lithuanian data protection laws.
  2. Data Security: We implement reasonable security measures to protect your data, but we cannot guarantee absolute security.
  3. Third-Party Access: We may provide data to third parties when required by law or to protect our rights and interests.

9. Intellectual Property

  1. Our IP: The MintServers name, logo, and all related software and technologies are our property or the property of our licensors.
  2. Your IP: You retain all rights to the content you create and host on your server.

10. Termination

  1. By Us: We may suspend or terminate your service for violations of these terms, non-payment, excessive resource usage, or any other reason at our discretion. For minor violations or non-payment, we will provide at least 7 days' notice before termination unless immediate action is required.
  2. By You: You may terminate your service at any time through your account dashboard.
  3. Data Retention: We retain user data for up to 30 days after account termination unless otherwise required by law. After this period, all data will be permanently deleted and cannot be recovered.

11. Limitation of Liability

  1. Service "As Is": Our services are provided "as is" without any warranties, express or implied.
  2. Damages: Our liability is limited to the amount paid for the service in the 12 months preceding the claim.
  3. Indirect Damages: We are not liable for any indirect, consequential, or incidental damages.

12. Indemnification

You agree to indemnify and hold harmless MintServers, its affiliates, and employees from any claims arising from your use of the service or violation of these terms.

13. Governing Law and Dispute Resolution

  1. Governing Law: These terms are governed by the laws of Lithuania.
  2. Dispute Resolution: Any disputes shall be resolved in the courts of Lithuania. Before pursuing legal action, both parties agree to attempt resolution through mediation facilitated by a neutral third party in Lithuania.

14. Changes to Terms

We may update these terms at any time. We will notify users of significant changes via email. Continued use of the service after changes constitutes acceptance of the updated terms.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

For questions about these terms or our services, please contact us at:

17. Service Level Agreement (SLA)

  1. Service Uptime Guarantee: We aim to provide 99.9% uptime per calendar month. Scheduled maintenance and factors beyond our control (e.g., DDoS attacks) are excluded from this guarantee.
  2. Compensation: If uptime falls below 99%, affected users may request compensation in the form of account credits proportional to the downtime experienced.

18. Data Breaches

  1. Notification: We will notify affected users of any confirmed data breaches within 72 hours of discovery, as required by GDPR.
  2. Scope of Liability:
    • Our liability for data breaches is limited to cases of gross negligence or willful misconduct
    • Maximum compensation is limited to the amount paid for services in the previous 12 months
    • We are not liable for breaches resulting from user actions or third-party applications installed by users
  3. Security Measures: While we implement industry-standard security measures, we cannot guarantee absolute protection against sophisticated attacks or zero-day vulnerabilities.

19. Force Majeure

  1. Definition: We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to:
    • Natural disasters or extreme weather events
    • War, terrorism, or civil unrest
    • Government actions or regulations
    • Major internet infrastructure failures
    • Widespread power outages
    • DDoS attacks exceeding our mitigation capabilities
    • Pandemics or other public health emergencies
  2. Duration: Force majeure protection extends only for the duration of the event plus reasonable recovery time.
  3. Communication: We will make reasonable efforts to keep users informed about service impacts during force majeure events.

20. Final Provisions

Your use of MintServers constitutes acceptance of these Terms of Service in their entirety. It is your responsibility to review these terms periodically for updates or changes.