How to Join Your Insurgency: Sandstorm Server

Insurgency: Sandstorm doesn't use traditional matchmaking for dedicated servers. Instead, you'll find your server through the Community Servers browser, either by searching for its name or by connecting straight to its IP address. This guide covers both methods.

💡 Note: A server that has just started or recently restarted can take a few minutes to appear in the Community Servers list. If it's not showing up yet, Connect to IP will still get you in immediately as long as the server is fully started.

Step 1: Find Your Server's IP Address And Port

Before you can connect using either method below, you'll need your server's connection details.

Log into your MintServers panel and select your Insurgency: Sandstorm server.
On the Overview page, find your server's IP Address and Port. Copy both, since you'll need them in the format IP:PORT to connect.

⚠️ Don't Use The Query Port: Your Game Settings tab has a separate Query Port field. This only makes your server discoverable in the Community Servers browser and will not work for connecting. Always use the Port shown on your Overview page when joining.

Step 2: Open The Community Servers Browser

Launch Insurgency: Sandstorm.
From the main menu, click Play.
Click Community Servers.

Method A: Browse The Server List

Use this if you don't know your server's IP offhand, or just want to browse.

In the search bar at the top-left of the Community Servers screen, type your server's name.
Select your server from the results.
Click Join.

💡 Pro Tip: Click the ribbon icon next to your server to add it as a Favorite. That way you can find it again without searching by name every time.

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Method B: Connect To IP

This is the faster option, and the one to use if your server isn't showing up in the list yet.

From the Community Servers screen, click Connect To IP.
Enter your server's address in the format IP:PORT and click OK.
If your server has a password set, enter it and click OK.

💡 Pro Tip: You may see the password prompt appear even on a server with no password set. If that happens, just leave the field blank and click OK to continue.

🛠️ Troubleshooting Common Connection Issues

Server doesn't appear in Community Servers: This is normal for a new or recently restarted server and can take a few minutes to propagate. Use Connect to IP in the meantime.
Connect To IP fails or times out: Double-check the address for typos, confirm you're using the Port from your Overview page and not the Query Port, and make sure your server shows as fully started on the MintServers panel. Always enter a numeric IP address rather than a domain name, since Connect to IP does not reliably resolve domain names.
Kicked shortly after connecting: This usually points to a version mismatch. Make sure Steam has fully updated the game on your end, and that your server isn't waiting on a pending update.
Prompted for a password you don't have: Reach out to whoever manages the server for the current password, or check the Game Settings tab if it's your own server.

Once you've connected the first time, adding the server to Favorites means future logins only take a couple of clicks. If you're still having trouble getting connected, no worries! Just open a support ticket and our team will gladly help you get it sorted out.

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